2/23 WEBINAR: The Customer Cascade: How Customer Feedback Drives Experience Design & Business Outcomes

WEBINAR: The Customer Cascade: How Customer Feedback Drives Experience Design & Business Outcomes Historically, the ultimate value of customer feedback and customer experience design was measured in the movement of customer satisfaction scores. In today's era of accountability, however, professionals are looking for ways to tie customer feedback and customer experience design to improvements in business outcomes. Join Kerry Bodine, VP & Principal Analyst of Customer Experience at Forrester and author of 2012 Customer Experience Predictions as she outlines the latest trends in using customer feedback in the experience design process, which in turn drives outcomes like increased revenue and cost savings. Attendees of this webinar can expect to learn: The new role of customer feedback in customer experience design. How customer experience design is driving positive business outcomes for both B2B & B2C, online, and brick and mortar businesses. The top customer experience trends in 2012 and how to prepare for them now. Join us for a Webinar Space is limited. Reserve your Webinar seat now! Title : The Customer Cascade: How Customer Feedback Drives Experience Design & Business Outcomes Date : Thursday, February 23, 2012 Time : 11:00 AM - 12:00 PM MST REGISTER TODAY! After registering you will receive a confirmation email containing information about joining the Webinar. System Requirements   PC-based attendees Required: Windows® 7, Vista, XP or 2003 Server   Macintosh®-based attendees Required: Mac OS® X 10.5 or newer