call center suite

February 10, 2012 Create or Manage Your Profile Webopedia Daily call center suite A suite of software products that include multiple integrated components commonly used in a call center. The suite provides organizations with virtually everything needed to perform all call center operations within a single platform. Typically, a call center suite would include tools for telephone switch functionality, intelligent routing, automatic call distribution, interactive voice response (IVR), outbound dialing, voice mail and other components. Previous Terms-of-the-Day Term of the Day Google Gadget Term of the Day on Twitter Unified Communications Buyer's Guide Sponsored by ShoreTel Unified Communications solutions can help organizations cut costs by converging multiple communication modes over a single, shared IT network. Organizations can reduce capital expenditures and minimize operating expenses by eliminating the need to buy and manage multiple, independent systems for telephony, collaboration and more. Download this guide to learn the right questions to ask so you can find a solution that fits your needs. Click Here >> 8 Reasons You Need Hosted VoIP Best Practice Tips on Building a Unified Communications Business Case Video: Customer Lifetime Value for IT Enterprise Mobility for Dummies Video: Don't Let Your AD Forest Burn Around You Job Title: Development Manager - Interview with IBM in Baltimore, MD on 2/16 Company: IBM Location: US-MD-Columbia Webopedia is on Facebook, Let's connect! Webopedia is on Facebook, are you? Let's connect! Join more than 7,000 Webopedia friends on Facebook and interact with the site's editors, post messages on the "Webopedia Wall," plus add comments on term definitions, articles, discuss technology and even suggest topics for inclusion in Webopedia. You are subscribed to an ITBusinessEdge.com newsletter as ignoble.experiment@arconati.us. To unsubscribe from this newsletter, please click here. If you wish to be removed from all of our future emails, please click here. To unsubscribe via postal mail, please contact us at: ITBusinessEdge a property of QuinStreet, Inc. Attn: Newsletter Subscription Dept. 950 Tower Lane, 6th Floor Foster City, CA 94404 Please include the email address which you have been contacted with.