IVR Service Provider Solutions: The Power of Self Service with IVR - Next-Gen Service Provider

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»Free Premium Content Next-Gen Service Provider: 2/14/2012 eNewsletter

Featured Articles » IVR Service Provider Solutions: The Power of Self Service with IVR » Global Industry Analysts Report Tracks Growth of Managed Healthcare Services Market » Otis Technology Using Annese Remote Managed Services Offering to Boost IT Staff   Sponsored By: Panasonic SIP Corded and Cordless Phone Systems Thanks to Panasonic, there are now a variety of SIP phone options designed specifically to meet the needs of small and mid-sized businesses. Customers can choose from cordless and and corded lineups, the latter of which just added its newest model, the KX-UT670, Panasonic's Smart Desk Phone. Panasonic is making a big splash in the SIP market. Last year, Panasonic's SIP UT Series was named Best-of-Show in the Open Source Category at ITEXPO West 2011. Introducing Panasonic's SIP phones - the perfect communications tool for businesses or home offices.http://sip-phones.tmcnet.com/   Top Stories » Rebtel Reaches New Milestone with 500 Million Calls and New Users » Cincinnati Bell Selects Latest Version of TeleLink System » Service Providers Show Greater Interest in Monetizing OTT Video: CONNEXUS   From The Expert Corner February 13, 2012 IVR Service Provider Solutions: The Power of Self Service with IVR By Mae Kowalke, TMCnet Contributor In every customer service organization, there is a balance to be struck between providing live help by knowledgeable staff, and providing self-service tools customers can use to quickly and efficiently get information they need without hassle. Both are needed to retain happy clients. Interactive voice response (IVR) is one tool that can be very powerful for self-service. An IVR is, fundamentally, a system that allows customers to access information or assistance using voice prompts with speech recognition (in the case of phone calls) or text recognition (in the case of chat). Sometimes, the menu of options customers choose from leads to a live agent, and sometimes simply to information... Read More   Featured Video Service Provider Roundtable   TMCnet Free Premium Content » Licensing for SaaS Applications: ISVs Take to the Cloud » Offering Managed Services with Opeangear Remote Monitoring and Management Gateways » Catch the Eyeballs in the Internet Community of Most Netizens    Latest Blogs » The Only Way Google can be Successful in Consumer Electronics » Watch out for Metallic Objects in IP Phones! You Could Get Hurt!   Featured Channels » MSP News - MSP » NGN Solutions » 4G Mobile Backhaul » Application Performance Monitoring   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Contact Us   Company Directory    |    All Editors' Info   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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