Speech Analytics Use of IVR Proves Successful

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The latest news from the IVR Online Community. Sponsored by Plum Voice. Powered by TMCnet. Feature Articles Speech Analytics Use of IVR Proves Successful Every business wants to know why a customer buys a particular product, especially if it's their product. Identifying the key drivers of interactive voice response (IVR) using speech analytics is a crucial tool in discovering an organization's best strategy. Plum Voice Hits 'Best Year Ever' in 2011 According to company officials, Plum Voice, which sells Interactive Voice Response (IVR) and survey utility products, experienced record growth again in 2011, which goes down in the books as the company's best year ever. No One Puts Siri in a Corner - Apple Decides to Pull Rival Evi from the App Store Siri, the voice recognition program released with the iPhone 4S, has found herself in competition with a new girl named Evi. Panasonic Adopts Nuance's Dragon TV Voice Interaction Platform for Easier Television Navigation While talking to the television is nothing new - many of us have been screaming at it and offering one-way advice for decades - it will soon become a two-way process, thanks to voice technology leader Nuance Communications and TV maker Panasonic. Today, Nuance announced that its voice technologies have been adopted by Panasonic for its digital TVs to deliver an intuitive and interactive experience with digital program guides. By leveraging Nuance's recently unveiled Dragon TV platform, Panasonic is expected bring to market a new portfolio of TVs that provide improved (not to mention infinitely more modern) usability and accessibility to digital content. Don't Contain Me - Help Me The truth is, the best and most consumer friendly IVR systems save callers time by easily answering the questions most frequently asked, and by connecting callers with the best available agent for more complex inquiries. The problem is, most IVRs simply don't do this well. Nuance Wins a Number of New Healthcare Customers for its Speech Solutions While companies look to improve the quality of support they provide to their customers, many are turning to speech solutions to help provide the most natural of interfaces to their callers: the human voice. Speech technology industry leader Nuance Communications, Inc. has announced a number of healthcare customers and expanded deployments of its clinical speech recognition solutions. Improving Your Customers' IVR Experience with Personalization The thing about Interactive Voice Response is that while, yes, it does save businesses a lot of time and money, it also saves the customers time too, when used correctly. Frankly this reporter prefers automated interactions when it's simple information that's needed. Solgari in Pact with Parallels to Deliver Hosted PBX Services Solgari, a provider of cloud-based voice solutions, announced partnership with Parallels, an enabler of hosting and cloud services, to offer hosted PBX services to global customers of Parallels Automation. The announcement was made at the recently held Parallels Summit 2012. View all Communities

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