Best Practice TIPS for Leveraging Automated Voice Self Service for Improving Customer Service

If you have trouble viewing this email, click here to view online.

Best Practice TIPS for Leveraging Automated Voice Self Service for Improving Customer Service

Most organizations have a customer care infrastructure that evolved within channel boundaries. Separate vendors may have been selected over time for an agent infrastructure/ACD to answer calls, IVR, SMS messaging and proactive outbound dialing. The result is multiple channels of communication, but is it really multi-channel customer care? This white paper demonstrates how virtual contact center solutions with true channel integration provide a way to quickly add multi-channel service without capital investment.

Share this White Paper

This email was distributed by: Technology Marketing Corporation, 800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 As a valued reader or attendee of TMC's publications and events, you will occasionally receive carefully-screened offers and free product information via email. If you no longer wish to receive this type of email, please go to http://www.tmcnet.com/enews/subs.aspx?eml=ignoble.experiment@arconati.us to adjust your preferences.