SIP Print's VoIP Call Recording Now Offers Speech Analytics through Nexidia

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The latest news from the Call Recording Global Online Community. Sponsored by SIP Print. Powered by TMCnet.   Feature Articles SIP Print's VoIP Call Recording Now Offers Speech Analytics through Nexidia Security and compliance are two issues that are increasingly of concern for contact centers and call centers. There are concrete ways to approach these problems, and the availability of solutions has expanded in recent months with the increasing popularity of hosted solutions. Call recording remains the staple way for call centers to manage their compliance regulations and standards, and the advancement of speech analytics has bolstered these security-enhancing measures. Speech analytics allows companies the ability to search and analyze recorded interactions between agents and customers to identify areas for improvement. Chinese Provincial Leader Caught Up in Wiretapping Scandal Thought callrecording and illegal wiretapping by prominent government officials went out with Richard Nixon? Then you probably haven't heard of China's bond-villain like politician, Bo Xilai. It has recently come out that Bo ran a wiretapping scheme that caught up some of his country's leading politicians including China's president. FSA Clears Up Inaccurate Emails About Mobile Recording Regulation Last year the Financial Services Authority (FSA) demanded that regulated investment firms record all incoming and outgoing mobile phone conversations relating to transactions in certain markets. The FSA also required investment firms to store the recordings in a secure manner for at least six months. TantaComm Enhances PCI Compliance Enablement Product TantaComm has announced the launch of its enhanced PCI compliance enablement product. Tata Communications Enhances its False Answer Supervision Algorithm In an effort to enhance its False Answer Supervision detection programs, Tata Communications has announced that it has selected IPSoft's algorithm. Tata Communications is a recognized provider of New World Communication solutions for international markets. The new and enhanced False Answer Supervision (FAS) algorithm will enable the company to offer its clients quality services as the market demands for a FAS solution that is effective becomes a growing reality. OAISYS Announces Early Adopter Release of Mobile Recall Application The new Mobile Recall Application from OAISYS lets users have web-based access to the key functionalities of OAISYS Talkument and Tracer software solutions. New Technology Detects and Blocks Contraband Communications Devices in CA Prisons Global Tel is a private company that owns California prison pay phones. Recently, they funded a multi-million dollar project to detect and block contraband cell phone use inside of California prisons. View all Communities

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