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| How IVR is reshaping Revenue Generating Contact Centers
Wednesday April 25th, 2012 2:00 PM ET/ 11:00 AM PT
Voice Automation has not traditionally played a significant role in revenue-oriented contact centers. The prominent thinking is that 'people do a better job selling than machines'. While that point might be true, an effective automated system can play a key role in a sales center even if it does not take on the role of 'selling'.
Join this webinar to learn about voice automation trends in sales centers that improve sales efficiency, self-service resolution, and customer and employee satisfaction.
Attendees will learn: - Best practices for introducing automation into revenue-oriented contact centers
- Real results from global brands who have integrated voice automation into their sales processes
- Latest technology trends to deliver a superior voice automation experience
Who should attend - Individuals interested in improving revenue and customer experience
- Individuals interested in improving self-service effectiveness
Register Today Sponsors: | |
| | | | Presenters:
Dan Miller
Senior Analyst and Founder, Opus Research
Phil Gray
EVP of Marketing and Business Development, Interactions Corporation
Chris Hale
VP of Reservation Services, Hyatt
Moderator:
Stefania Viscusi
Editor TMCnet
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