Five9 CEO Chosen as Semifinalist for 2012 Ernst & Young Entrepreneur of the Year

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The latest news from the Outbound Call Center Online Community. Sponsored by Five9. Powered by TMCnet. Feature Articles Five9 CEO Chosen as Semifinalist for 2012 Ernst & Young Entrepreneur of the Year Today, Ernst & Young LLP revealed that Mike Burkland, CEO of Five9, a cloud-based contact center software provider, has been named a semifinalist in the Ernst & Young Entrepreneur of the Year 2012 program in the Northern California region. Peroni Pompe S.p.A Recognized with the 2012 European Frost & Sullivan Customer Service Leadership Award Peroni Pompe S.p.A., a leading manufacturer of reciprocating pumps primarily for the oil and gas and petrochemical industries, recently announced in a press release that it has been recognized with the 2012 European Frost & Sullivan Customer Service Leadership Award. Siebel CRM And Oracle's RightNow CX Cloud Service Land In Gartner's Leader Quadrant IT research company Gartner, Inc. recently released its Magic Quadrant for CRM Customer Service Contact Centers. In the report, Gartner has placed Oracle's Siebel CRM and Oracle's RightNow CX Cloud Service in the Leaders Quadrant. To land in the Leaders Quadrant, a company must demonstrate both a clear vision for a market sector and the ability to achieve that vision. USAID to Quit Funding Program Training Call Center Agents in Philippines with U.S. Tax Dollars There has been a shake-up in the United States Agency for International Development (USAID) this week. Created in 1961 by President John F. Kennedy, the organization is primarily responsible for administering civilian foreign aid, with a goal of extending "a helping hand to those people overseas struggling to make a better life, recover from a disaster or striving to live in a free and democratic country." Most U.K. Organizations Using CRM Don't Have DMS With all the enhancements brought about in customer relationship management (CRM) services within the last few years, the fact that companies running these systems still don't use any document management solution (DMS) is startling. The United Kingdom is a perfect example of a country with organizations that haven't given them a try. Genpact Takes Business Relationship to Next Level with RightAnswers, Inc. Genpact, a provider of business process and technology management, announced that it is using RightAnswers, Inc.'s Unified Knowledge Platform to provide IT services to all clients. DoRunnDo Introduces SIP Softphones for Low Monthly Cost, No Capex Investment DoRunnDo, a company that develops soft phones for VoIP service providers, has announced the creation of a new PC dialer as part of its business model for SIP soft phones. The dialers are embedded with the latest encryption technology to ensure the safety and security of VoIP communications. The product also allows VoIP calls to pass through blocked ports regions. Florida County's Uses Faulty 'Reverse 911' System to Locate Missing Child, Residents Complain While using reverse 911 services - automated outbound calling to alert citizens to a crisis - certainly has a place in any community, some Lake County, Fla. residents were irked recently when the system was used in the early hours of the morning in an attempt to locate a missing 9-year-old child. Some residents said they received as many as four phone calls. View all Communities

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