Gartner Puts Salesforce.com in CRM-Contact Center Leaders Quadrant - Customer Inter@ction Solutions

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Featured Articles » Interactive Intelligence Introduces Mobile Customer Service Solution » CRM is Not Just for the Call Centers as Mobile Banking Want Better Services » CSA Travel Protection Has Success After Using Customer Interaction Center » Walgreens Receives Tax Abatement for New Customer Care Center   Sponsored By: Customer Inter@ction Solutions Magazine â?" Subscribe Today Stay on top of the all of the latest developments in the CRM and contact center industries with Customer Interaction Solutions magazine including Social CRM and CEM. Our team of writers has their collective finger on the pulse of the industry, and will keep you abreast of everything that is happening, changing, or coming down the road. And best of all, it's complimentary!   Top Stories » Verint Helps Optimize Multi-Channel Customer Interactions » Enterprise Start-Up DoubleDutch Takes Over Seesmic CRM to Expand Mobile CRM Footprint » Survey Highlights Bottlenecks in Delivering Consistent Customer Service » Sears Canada Introduces Customer Service Promise   From The Expert Corner May 08, 2012 Gartner Puts Salesforce.com in CRM-Contact Center Leaders Quadrant By Tracey E. Schelmetic TMCnet Contributor IT research company, Gartner (News - Alert), Inc. recently released its “Magic Quadrant for CRM Customer Service Contact Centers.” In the report, Gartner has placed Salesforce.com in the Leaders Quadrant. To land in the Leaders Quadrant, a company must demonstrate both a clear vision for a market sector and the ability to achieve that vision. According to Gartner, these companies demonstrate market-defining vision and the ability to execute the vision through products, services, demonstrable sales figures, and solid new references for multiple geographies and vertical industries. “Social enterprises delight customers by putting them at the heart of their business,” said Dave Kellogg, senior vice president and general manager of Service Cloud, at salesforce.com. “We believe this Magic Quadrant position cements the Service Cloud's leadership and demonstrates why it is trusted to power contact centers both large and small at leading business-to-consumer and business-to-business companies. The Service Cloud delivers customer service for the social enterprise in an integrated, cross-channel way that no one else can match,” said Kellogg in a press release... Read More   Featured Video Interview with Olivier Taillieu   TMCnet Free Premium Content » CRM: The Essential Guide » The Sales VP's Guide to Delivering Results with CRM » CRM Vendor Pricing: Fees, Subscriptions & Hidden Costs    Latest Blogs » Churn Predicted by Social Influence   Featured Channels » Call Center Training » Customer Engagement » Cloud CRM   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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