TCN Releases Pause-Interrupt Feature for Hosted Predictive Dialers

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ITEXPO West begins in: 95 Days. REGISTER NOW! The latest news from the Call Recording Global Online Community. Sponsored by SIP Print. Powered by TMCnet.   Feature Articles TCN Releases Pause-Interrupt Feature for Hosted Predictive Dialers When customers speak to a contact center agent, circumstances often require them to provide the agent with a credit card number. However, with call recording software in operation, all of the customer's credit card information, including the CVV, is captured and recorded. Telstra Enters Communications Contract with Australian Department of Human Services Communications company Telstra have just entered into a five year contract with the Australian Department of Human Services, stipulating the creation and management of a new unified network. The deal, worth 474 million AUD, will provide Australian citizens calling the DHS with better service, and is an important business move for Telstra's Enterprise and Government division. BT and GENBAND Receive Prestigious Global Telecoms Business Award GENBAND and British Telecommunications plc have recently been recognized with the 2012 Global Telecoms Business award for IP Transformation Innovation. LSI Launches Hosted Call Center Solution Line Systems is offering enterprise-class call center technology at small business prices with the launch of a hosted call center solution. OAISYS Introduces Speech Search Application for Talkument and Tracer Call Recording Solutions OAISYS, a major player in business call recording and contact center management solutions, has announced speech search application for Talkument and Tracer call recording solutions. Mitel Solutions Alliance Developer Partner Program Updated Mitel has extended the value of its advanced communications portfolio with enhancements to the Mitel Solutions Alliance (MSA) developer partner program. CallRex Call Recording Software Wins Microsoft Lync Test CallRex Call Recording, a core component of the CallRex Quality Management Suite, an affordable quality monitoring solution from Enghouse Interactive, has been extensively tested by Microsoft Corp. Enghouse Interactive is a developer of the most comprehensive portfolio of interaction management solutions. The company develops the interaction management solutions, spanning structured, unstructured and self-service interactions. View all Communities

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