How Financial Institutions are Driving Online Conversions & Building Customer Loyalty with Live Chat

If you have trouble viewing this email, click here to view online.

Customer Retention 2.0: How Financial Institutions are Driving Online Conversions & Building Customer Loyalty with Live Chat

How can banks and credit unions reinsert themselves in ways that are meaningful for the customer and profitable for the institution? Live chat presents an opportunity that ties these elements together, positioning an organization at the front of the next great transition in online banking. Live chat isn't just a competitive advantage. It's a competitive necessity. How a live chat can help: Representatives can stock a response library with pre-written answers to common questions If a customer needs help finding the right page, their representative can guide them there Text-only chats can transition to audio or video as needed Video chat can be initiated at the outset Proactive chat lets a representative invite a customer to chat if they seem to be struggling Download this white paper and learn how live chat is the next step in online member services, and a competitive necessity which can drive conversions, cut costs and boost satisfaction scores.

Share this White Paper

This email was distributed by: Technology Marketing Corporation, 800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 As a valued reader or attendee of TMC's publications and events, you will occasionally receive carefully-screened offers and free product information via email. If you no longer wish to receive this type of email, please go to http://www.tmcnet.com/enews/subs.aspx?eml=ignoble.experiment@arconati.us to adjust your preferences.