IVR Expands Into the Pediatric Field

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ITEXPO West begins in: 76 Days. REGISTER NOW! The latest news from the IVR Online Community. Sponsored by Plum Voice. Powered by TMCnet. Feature Articles IVR Expands Into the Pediatric Field Interactive voice response (IVR) systems aren't just for bank transactions or instructing travelers on the status of their flight. This technology is also being used to the benefit of patients that can't interact with computers using the traditional keyboard and mouse. AT&T's Watson to Improve IVR Use for All Interactive Voice Response (IVR) technology owes all of its abilities to the efficiency at which the software can accurately detect spoken words. IVR has proven itself as a money-saver for businesses that rely heavily on inbound and outbound calls to generate revenue. But IVR isn't just for the call center anymore. Genesys Acquires Woodbridge Client LM Sistemas Woodbridge International's customer, LM Sistemas, based in Sao Paulo, was recently acquired by Genesys Laboratorios de Telecomunicacoees Ltda of Brazil. A number of customer contact centers in Brazil utilize the custom designed IVR software developed by LM Sistemas. Magyar Telekom Brings Voice Identification for Added Security Users of Magyar Telekom systems got a leg up this week as, for the first time ever in Hungary, mobile devices got a shot of simple voice identification protocols to both help improve security on customers' accounts, but also provide a more convenient way overall to get that security. Abandon Your IVR System? Why This Man May be Right (Or Wrong) There's no doubt that the interactive voice response (IVR) industry has been making impressive strides over the years. Its remarkable evolution has been closely documented here at TMC, where IVR has been modified and implemented in every which way to assist everything from addiction to student learning. Clearly, the public has seen that IVR technology plays an integral role in how companies handle their communications with customers and clients, and has been making leaps and bounds since its humble beginnings. Having said that, it may come as a shock to read Ken Landoline's blog this week, where he essentially suggests abandoning your hosted IVR system. Electoral Commission Contact Center Campaign Successfully Completed Electoral Commission United Kingdom has recently picked Callcredit Information Group, a specialist in managing consumer data for businesses across every sector, for a six-week contact center campaign. Callcredit Information Group has announced that it has now completed a six-week contact center campaign successfully with no issues. IVR and Fundtech Partner to Offer Pay-by-Phone Virtual Terminal There is no doubt that payment through Virtual Terminal by card over the phone is an easy way to make and receive payments. IVR Systems Help Smokers Quit For Good While IVR (Interactive Voice Response) systems have plenty of benefits associated with them (ie. helping customers find answers to problems while allowing businesses to reduce the amount of staff they need to operate a phone system and remaining open around the clock on at least some level), a recent experiment showed that they have a different use that no one likely saw coming - the ability to help smokers who have quit their habit continue to keep off smoking entirely. View all Communities

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