July 31st: Learn Best Practices for Secure Handling of Customer Payment Card Data

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Does Your Call Recording Comply with PCI Data Security Standards? Learn Best Practices for Secure Handling of Customer Payment Card Data Tuesday July 31, 2012 2:00PM EST/11:00AM PST Discover how your contact center can comply with Payment Card Industry Data Security Standards (PCI DSS) by adopting best practices that ensure your call recording system eliminates capture of customer cardholder data from processing and storage. CallCopy executives share best practices for handling customer payment card transaction and explain how technical and architectural compliance assessments can determined how your call recording system may be removed from Payment Application Data Security Standards validation. They will describe and show how your call recording system can be implemented not to be "payment aware" at any time and not qualify as a "payment application" according to the PCI Security Standards Council's definition. When implemented as specified, your call recording will not negatively impact your PCI DSS compliance and will assure your customers' payment card data is being handled securely. CallCopy recently engaged Coalfire Systems, a qualified security assessor of PCI payment applications, for an independent assessment of its cc: Discover call recording system. Learn how Coalfire determined that cc: Discover supports PCI compliance standards. Special Offer: Attendees will receive complimentary copies of CallCopy's Call Recording and PCI Compliance: CallCopy and the PCI DSS v2.0 and CallCopy's PCI PA-DSS Technical Assessment White Paper, featuring Coalfire's findings for compliant system deployment. What Attendees will learn: Best practices for PCI-compliant call recording. PCI Data Security Standards compliance requirements. How to ensure your recording complies with PCI DSS. Which cardholder data elements can be stored and which can't. Blackout, encryption and data storage guidelines. How to assure your system supports PCI DSS standards. Who should attend: Contact Center Managers and Directors Merchant Regulatory Compliance Managers Register Today Sponsors:		Presenters: Ray Bohac Chairman and CIO, CallCopy, Inc. Ray Bohac is the Chairman and CIO of CallCopy, Inc., the fastest-growing provider of call recording and contact center software. Bohac and his fellow co-founders first identified the major market opportunity, laid plans for development of the company's cc: Discover workforce optimization suite and built the team to bring the product to market. Under Bohac's leadership, CallCopy has successfully launched new offerings for the contact center industry, including desktop analytics and workforce management, which bolster a software solution suite whose adoption has grown over 830% in the past three years. In addition to his experience in corporate finance and business development, Bohac has extensive knowledge of IT systems administration and application programming, particularly computer-telephony integration. Matt Madzia Director of Product Development, CallCopy, Inc. With over a decade of experience providing contact center IT infrastructure support for industry leaders J. P. Morgan Chase and Teleperformance, Matt Madzia now serves CallCopy as Director of Product Management, providing leadership for its flagship workforce optimization suite, cc: Discover. Previously, Matt served as CallCopy's Director of Client Services, managing the software firm's global helpdesk and installation services teams. Moderator: Stefania Viscusi Editor TMCnet Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She currently holds a Bachelor's degree in English and a Bachelor's degree in Communications. Stefania has had four of her poems published by "Breakwater" (an Albertus-run literary magazine) and completed a successful internship with the Connecticut Trust for Historic Preservation as a Public Relations Specialist.
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