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| Customers have become far more demanding in this new real-time, always-connected world. They expect fast results. They want access to information and as¬sistance when and how it's most convenient for them. And they're not afraid to use social media to make their voices heard.
More than 60 percent of inbound customer service calls will come from smartphones, laptops and devices by 2016.
You need to be able to communicate with and listen to input from your customers and prospects not only via voice, but also using chat, e-mail, instant messaging, mobile communications, and social media.
This supplement will assess how to keep your virtual finger on the pulse of customer behavior and sentiment. » Download Here |
 | Paula Bernier
Executive Editor
Customer | | | |
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