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The first time we came across wearable technology was back in 2000, during a trip to MIT's Advanced Technology Labs, where we spent a fun-filled day scoping out the many wonders of unfettered MIT imaginations. Among the many things we saw that day was the first fully functioning 3D printer we'd ever come across. It has taken some time for that technology to take off, but it has finally arrived. When it comes to customer contact centers, managing how well a company's employees are handling customers issues can be a difficult task. Nokia Siemens is trying to help those companies derive a better way to aid those customers with an updated and improved Customer Experience Management (CEM) portal. Sponsored By: Alcatel Lucent WEBINAR: SDN: Let's Cut The Hype, What is the Reality? Thursday November 1st, 2012 11:00am ET/ 8:00 AM PT REGISTER TODAY Software Defined Networking (SDN) and OpenFlow have both received enormous attention and unfortunately are surrounded by much confusion. To understand SDN, we must take a step back and ask the question, what is SDN trying to achieve and how can how can the current SDN deployments in very large web-scale data centers translate into a tangible benefit for enterprise scale data centers. Taking a step back and looking at the bigger picture, SDN proposes one solution to an important problem we now face in the data center: the network and the applications are operating effectively in silos. Thus any automated attempt by the network or the application controllers, i.e. the hypervisor, to improve resource utilization can only achieve a suboptimal result. What is needed is a complete end-to-end coordinated virtual architecture enabling applications and the network to collaborate in providing a high quality experience for users and enable optimization of resource consumption. For any solution to be successful within the enterprise data center it must consider scale of the network in question as well as the desirable properties of current networks that should be maintained. Benefiting from the positive aspects of SDN network requires a clear strategy for both the application and network infrastructure. What Attendees will learn: - SDN: What is it, and what does it mean for the enterprise scale data center
- Criteria to be evaluated in defining a strategy covering SDN principles for enterprise data center
- Best practice recommendations for benefiting from SDN
Mark your calendars. Today is a day where we have been treated to the revelation of what is really going on in the battle between the tech giants for market supremacy. To say the least, there is what those in the military call "a target rich environment." The Internet is abuzz. A few weeks ago I was writing on a firm called Cyber Investigation services because I'd sent a reader to them and they'd, for a reasonable price, eliminated an attack on the guy's reputation. Given how often I've seen people reputations destroyed by attackers and what appears to be an increasing trend to use the web as a blackmail tool, I felt it important that people know of at least one service that I knew worked. However, as part of the chat with Cyber Investigations they made me aware that Google had changed their internal system so that it was far harder to manipulate search results from outside of Google. It is no secret that the rise of so called "patent trolls" has drawn the ire of people who actually invent and then try and sell the products and services they bring to market as a result of their ingenuity. It is entirely possible that Internet Explorer 10 is not really a golden goose of any sort - at least not any longer. Still, there is certainly some level of prestige attached to owning the world's most popular browser, if Microsoft has anything to say about it. IE is often maligned - occasionally with justification but more often than not with no justification what so ever. Application virtualization is the concept of running application software from a remote server, rather than a user's computer. The remote server can be an organization-owned server or a server maintained by an outside vendor, which is much more common. Application virtualization accompanies many other types of virtualization currently underway at many organizations of all sizes, such as storage and machine virtualization. With application virtualization, each application brings down its own set of configurations on-demand and allows computing resources to be distributed dynamically in real time. A tip of the hat to Amdocs, they have a knack for sponsoring surveys on topics that are certainly top of mind. And, with the release of their most recent survey, conducted for them by Coleman Parkes, once again they have hit a raw industry nerve. This time it involves the intense turf wars between communications service providers (SPs), over-the-top (OTT) service providers and the makers of those now ubiquitous smart personal devices over ownership of the all important customer experience. The stakes are high indeed. To the perceived value-added provider will go the spoils, although cooperation certainly seems to be the order of the day. Surprisingly, there is hope on that front. While the topics here are about technology today, how technology will be used tomorrow has moved to center stage. The reason is the run up to the International Telecommunication Union's (ITU's) convention in December in Dubai where the 24 year-old treaty governing the way international voice, data and video traffic is handled will be revisited for the first time. Speaking to reporters in Geneva, Switzerland, U.S. Ambassador Terry Kramer, who will head the U.S. delegation at the World Conference on International Telecommunications, has set the Internet abuzz with his comments.
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