Customer Community For a Complete Customer Experience Strategy
Your customers have adapted to the social age—they’re tech savvy with lots of options and small attention spans. Your business must adapt along with them if you want to capture their attention and develop long-lasting relationships with them.
Michael Fauscette, group vice president of IDC’s Software Business Solutions, shares his insight on how companies can leverage customer communities as an integral part of their customer experience strategy, and the business benefits companies can realize as a result.
Learn how you can provide a positive customer experience at every stage in the customer lifecycle.
Download Michael Fauscette’s Point of View here.
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