MediaFunnel Enhances Customer Service to Deliver Brand Experience to Customers

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ITEXPO Miami 2013 begins in: 40 Days. REGISTER NOW! The latest news from the Contact Center Solutions Community. Sponsored by Interactive Intelligence. Powered by TMCnet.   Feature Articles MediaFunnel Enhances Customer Service to Deliver Brand Experience to Customers Designed to deliver the best possible brand experience to customers and prospects in the social channel, social media management platform, MediaFunnel, announced the release of innovative, customizable customer service quality assurance protocols earlier today. Aspect's Applications Foundation Platform Selected by Experian Aspect Software, a provider of customer contact and enterprise workforce optimization, has uneviled that its Applications Foundation platform has been selected by Experian, a global information services company. With the solution, Experian plans to provide its agents with an adaptable, single access interface for critical and actionable data. Altitude Software Wins Award from Frost & Sullivan Altitude Software, a company that provides contact center technology, recently received the 2012 Frost & Sullivan Latin American Contact Center Applications Growth Leadership Award. The company has been recognized for the growth of its contact center applications in the Latin America market. Stratus Contact Solutions Partners with Telrite, Life Wireless Stratus Contact Solutions, a U.S.-based multichannel contact center, recently signed a contract with Telrite Corporation and Life Wireless for call center support. Telrite Corporation and Life Wireless provide cellular phone service to income-eligible customers through the Lifeline program. Stratus Contact Solutions Deliver Call Center Support to Lifeline Program Customers Stratus Contact Solutions, a multichannel contact center, will provide call center support for Telrite Corporation and Life Wireless, a cellular provider. Life Wireless and Telrite provide low-cost and subsidized cellular phone services to income-eligible customers via the Lifeline program. CXPA Signs Interactive Intelligence as Silver Sponsor In the days of intense competition, keeping customers satisfied is as important as winning new customers. Sometimes, a company can make a name for itself solely on the type of customer experience it provides. Similarly, there are endless instances of good products which have failed to make a mark simply because the company did not provide a customer experience worth remembering. Sapporo City, Hokkaido Prefecture Gets New transcosmos Call Center transcosmos Inc., a provider of overall IT outsourcing services, launched its fourth call center site in the city of Sapporo, Hokkaido Prefecture. The facility is meant to cater to the increase in business volumes in the other three centers and new businesses.

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