Study Suggests Call Center Agents Highly Motivated by Contact with People They've Helped - CUSTOMER

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CUSTOMER : 1/14/2013 eNewsletter   Latest Featured Articles » Study Suggests Call Center Agents Highly Motivated by Contact with People They've Helped One of the many challenges call centers face is keeping their employees motivated. Let's face it: call center work isn't always thrilling, and it can become downright repetitive and boring. » Cloud Providers Won't Escape Customer Service for Long Are cloud providers unprepared for enterprise customers? That sounds like a silly question, but it is not. Cloud providers have almost never devoted much in the way of resources to customer service. The automated, self-serve nature of the cloud is part of why it works; automation and self-provisioning at scale are key elements of the cloud provider business proposition. » Temkin Group Identifies Key Customer Experience Trends to Look Out for in 2013 Temkin Group recently released its forecast of important customer experience trends to watch in 2013 and, based on previous research from the company, this year may prove to be one of the most active years in customer experience yet. This is because, by Temkin's estimations, there are more than 100,000 customer experience professionals in North America, which will likely drive customer experience practices in organizations going forward. » 3CLogic and LeadMaster Go International with CRM Suite 3CLogic and LeadMaster disclosed plans to expand their partnership to allow United Kingdom residents to take advantage of their latest customer relationship management platform. Top Stories » Relationship Manager's 'People Alerts' Helps Improve Customer Retention Rates » ISI Announces Infortel CRM Infuze - Integrates Call Accounting & Reporting, and Call & Video Recording Solutions with Microsoft Dynamics CRM » Promero to Provide Cloud Based HIPAA Compliant Call Center Software Solution » Vodafone Customers Tweeting About Blackberry Data Issues Featured Channels » Call Center » IVR » Social CRM & Mobile Care Featured Resources » Getting closer to the customer: A challenge for the C-suite » How To Support Your Customers with Twitter » The Business Value in Balancing Call Center Efficiency with Customer Satisfaction Advertise With Us General advertising Info: Click here    Become a CUSTOMER columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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