[Webinar with Ovum] How SIP Delivers Next-Generation Customer Service

Handle multiple channels and interactions with a contact center based on SIP

Analyst Webinar: How SIP Delivers Your Next-Generation Customer Service Platform Featuring Keith Dawson from Ovum SAVE THE DATE Wednesday, May 22, 2013 2 PM Eastern / 11 AM Pacific   A traditional call center based on Automatic Call Distributor or ACDs, is capable of juggling day-to-day call center tasks, but does it help your agents provide a memorable customer experience? Wednesday, May 22, 2013 2 PM Eastern / 11 AM Pacific The technology landscape has changed in the last decade, with the transition to IP switching and SIP systems well under way. A contact center based on SIP technology offers you the opportunity to handle not only multiple channels such as email, chat, SMS, social media, mobile and video but also interactions across channels. Register now for this webinar. Keith Dawson from Ovum will discuss ways in which mid-sized contact centers can approach the technology deployment decision for building the next-generation Contact Center.  You will also learn: How to build a roadmap to transition from legacy contact centers based on ACD/PBX switching systems to a more modern, flexible, fully-capable  contact center based on SIP   Trends and issues that you should be aware of during the migration, planning and procurement period   What steps you can take to future proof your contact center     Presenters Keith Dawson Principal Analyst Keith Pearce VP of Solution Marketing Genesys   Follow us on:       Genesys and the Genesys logo are registered trademarks of Genesys Telecommunications Laboratories, Inc. All other company names and logos may be trademarks or registered trademarks of their respective holders. 2013 Genesys Telecommunications Laboratories, Inc. All rights reserved. Click here for: Terms of Use and Privacy Statement To unsubscribe from this type of communication, please click here