Increase Customer Centricity for Better Business Results: A Customer Success Story from Coveo

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Increase Customer Centricity for Better Business Results: A Customer Success Story from Coveo CA Technologies' goal is to be the strategic partner customers rely on to adopt new technologies, while getting the most value from existing IT investments. With Coveo Advanced Enterprise Search, CA Technologies was able to: Optimize overall customer service experience Reduce call center operation costs while increasing capacity Increase customer satisfaction Improve online customer service Increase cross-departmental collaboration to increase customer engagement Scale support operations to keep pace with continued corporate growth, while reducing costs. Find out how CA Technologies reached their goals with the help of Coveo. Download White Paper Now:

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