LiveOps, Drumbi Announce Availability of Drumbi SmartIVR

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The latest news from the Outbound Call Center Online Community. Sponsored by Five9. Powered by TMCnet. ITEXPO begins in: 82 Days. REGISTER NOW! Feature Articles LiveOps, Drumbi Announce Availability of Drumbi SmartIVR LiveOps, a provider of cloud contact center and customer service solutions, and Drumbi, a provider of visual IVR and mobile customer experience technology, stated that the newly launched Drumbi SmartIVR is loaded with all the necessary features to complement the LiveOps multichannel, cloud contact center platform. Avoiding Thunder Storms With Five9 When it comes to the contact center, storms are sometimes unavoidable. Dealing with customers comes with a unique set of challenges that contact center managers need to address, however, the inevitable storm shouldn't be within the contact center solution itself. New Survey Shows Banks Slow To Adopt Digital Marketing Strategies The Information Technology, consulting and outsourcing company Wipro and the global non-profit organization Efma have gathered data from 3,300 retail financial services companies from 130 countries. The survey pretty much confirms what we already knew, that targeted online banking marketing is lacking. Five9 Secures Additional $34.5 Million in Funding Cloud contact center software provider Five9 revealed today, May 29, 2013, that it has raised $34.5 million in private funding from SAP Ventures, an independent venture capital firm that invests in innovative and disruptive software and services companies globally. CRTC Issues Fines for Robocalls Technology makes it possible to call thousands of people at the same time for marketing campaign, charities asking for donations, and political candidates running for office. Robocalls are used to make a large number of calls using pre-recorded messages at a very low cost. Businesses as well as other organizations are basically playing a game of averages as they will eventually find an interested party. Brand Custodians- 'Communicate Simply but Impactfully' Says Magellan The power of the Web as a tool for brand building is becoming more important as contact centers try to differentiate services by veering away from providing solutions that are broad and generic. This is exactly what Magellan Solutions Outsourcing, the fast-growing Philippine-based inbound call center is aiming at by re-launching its brand website. Time Warner Cable Adjusts Service Appointment Schedules for Customers New York City's Time Warner Cable is looking to change the way its customers feel about customer service and erase the blemish cable providers have when it comes to handling customer complaints. The company has announced a new one-hour appointment window through late night on weekdays and expanded appointments on weekends, tripling the number of service appointments made on Saturday and Sunday. View all Communities

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