What is the Cost of a Poor Online Experience?

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What is the Cost of a Poor Online Experience?   The Astonishing Cost of a Poor Online Experience (And What You Can Do About It) When customers can't find answers on your website, it gets costly. 37% of unresolved website interactions escalate to phone – 1,036,000 phone calls x $7.00 each = $7,252,000 23% of unresolved website interactions escalate to email – 644,000 emails x $6.50 each = $4,186,000 11% of unresolved website interactions escalate to chat – 308,000 chats x $5.00 each = $1,540,000 Avoid unnecessary customer service costs with our best practices. Download the free white paper today.   Download White Paper Now: