INDUSTRY WEB EVENT 
 A Premium Web Event
Tuesday, August 13th, 2013
11:30 AM EDT, 16:30 BST
With the introduction of social media, the requirements associated with providing quality customer service have changed dramatically. No longer are you engaged in a one-to-one conversation, and no longer is it acceptable to simply provide the basics. Instead, the role of the contact center has changed overnight to one who's performance is socially viewable by others, and one that requires you to provide a superior customer experience - every time. It's not about simply answering your customer's questions. Instead, in order to be successful, you need to build a relationship - during each interaction, across each channel. More than simply having a presence on Facebook, Twitter, and LinkedIn, this relationship-structured, often one-to-many interaction method, is how customer service is evolving and is the essence of social customer service. During this webinar, Tim Passios, Senior Director of Solutions Marketing at Interactive Intelligence, Michael DeSalles, Principal Analyst at Frost & Sullivan, and Blair Pleasant, President and Principal Analyst of COMMfusion, will help you get out in front of this shift in service methods. We'll share with you the best practices for turning your contact center into a social customer service center that builds relationships with your customers through all channels that they wish to communicate with you - voice, email, chat, text, video and social. Register Now! |
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