The Power of the Cloud Call Center: Five Tips You Need to Know Now, Aug 6th

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The Power of the Cloud Call Center Five Tips You Need to Know Now Tuesday, August 6, 2013 | 2pm ET | 11am PT REGISTER! Call centers are an important point of contact for businesses and an opportunity to demonstrate exceptional customer service. More and more companies are moving their call centers into the cloud, deploying virtualized contact center software in order to take advantage of the benefits of the cloud, from better agility to rapid innovation and more. Now companies of all sizes can engage in productive conversations with customers and deliver first class customer service by leveraging the power of the cloud. In this webinar from Genesys Cloud, you'll learn the five tops you need to know now including: Improve agent efficiency Save money and reduce operational costs Create a positive customer experience And more… Register now and discover the benefits of cloud call centers, demonstrating what they can do for your customers and your bottom line. Register Today Sponsors:	Presenters: Lisa Abbot, Director, Product Marketing, Genesys Cloud With more than twenty years of experience as a senior software marketing executive, Lisa Abbott has a long track record of successfully driving B2B marketing strategies for products that harness the web, social media, mobile and voice as customer channels. Within her past experience, Lisa has worked with brands including Charles Schwab, Autodesk, Informix Software and Alcatel-Lucent Enterprise to drive migration to and investment of new web-based and mobile products and services, as well as increase collaboration across the organization. As Product Marketing Director at Genesys, Lisa is part of the original team responsible for establishing their SaaS offering. With her expertise in customer experience and engagement, customer service and contact center infrastructure markets, she defines the strategy and execution for the Genesys Cloud Virtual Contact Center offer worldwide. Lisa is also recognized for driving the early adoption of Social Media for use within the Contact Center with the development of Genesys Social Engagement. Within this role she is constantly acting as a resource for organizations that are looking to improve customer experience and evolve their customer interaction beyond voice, to a true cross channel strategy and has been recognized as an industry leader through speaking opportunities and forums at various industry events worldwide. Moderator: Stefania Viscusi, Editor, TMCnet Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She currently holds a Bachelor's degree in English and a Bachelor's degree in Communications. Stefania has had four of her poems published by "Breakwater" (an Albertus-run literary magazine) and completed a successful internship with the Connecticut Trust for Historic Preservation as a Public Relations Specialist.
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