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 | | | | | Contact Center Blending Best Practices
|  | Contact Center Blending Best Practices
Call blending is when an organization “blends” the handling of outbound and inbound calls. The purpose of a blended contact center is to find the optimal mix between staff and call direction automatically. Blending channels enhances the customer experience and allows you to retain control of each customer contact. Benefits include: - Allows customers to use their channel of choice
- Allows a company to deliver consistent experience throughout all channels
- Reduces operating costs
- Customers to not have to repeat their information when transitioning between channels
- Ensures integration between channels
Get the full manual on effective contact center blending best practices. Download the white paper today. |
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