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Your telephone rings. When you check the caller ID, you see the area code from Bellevue, Wash., and the words Windows Support identifying the caller. The caller claims to be a computer support technician offering a PC security check. You're directed to pull up a Windows log, which appears to be full of errors, and the support technician offers to fix your PC—for a small charge—if you grant him or her remote access to your computer.
Every company, small or big, is focused on three growing aspects – service and support; sales and retention; and profitability with reduced costs. Radish Systems is a company focused on improving the way businesses communicate with mobile devices users. ChoiceView from Radish Systems is an enterprise solution which wraps mobility, customer service, advertising, and enterprise support all together in a neatly packaged service.
Intelecom, a provider of cloud-based contact center solutions, stated that its Connect, a cloud-based contact solution will be helping Oxford Brookes University's IT Service Desk offer information service to over 18,000 students and 2,500 staff.
Azorus, a CRM solution firm catering, stated that its Customer Relationship Management (CRM) platform will be helping the University of Amsterdam (UvA) seamlessly communicate with its fast-growing and diverse student population.
Amana Capital, an online trading expert focusing on providing brokerage services in international financial markets, has recently won the Customer Services Excellence 2013 award at the 5th Saudi Money Expo and Conference, organized by StayConnected.
Sending a parcel is no big deal, but tracking its journey until it reaches its destination can be very frustrating at times. Lifestyle Couriers, designed to be a cost effective alternative to Royal Mail and Courier Networks, intends to alter that with a proactive sending of e-mails to customers.
TigerText, a provider of real-time messaging solutions for the enterprise, has announced that its encrypted messaging platform is now integrated in Startel's cloud contact center software. The new integration is designed to help answering service providers enhance staff efficiency and safeguard clients from unwanted fee hikes.
Merlin Entertainments, European entertainments company and CallScripter, a major player in agent guidance and call scripting technology, have rolled out the CallScripter application internationally.
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