"Contact Center Quality Management" Launched on TMCnet

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Contact Center Quality Management Launched on TMCnet The Contact Center Quality Management channel hosted by inContact is designed for businesses looking to reap the benefits of having a tightly run, well organized contact center that makes the most of today's technology. The channel addresses issues important to decision-makers who want to further gain a competitive edge by utilizing analytics in a positive manner, to better hear what customers are saying and acting upon those wishes. Visitors to the Contact Center Quality Management channel can find valuable resources such as feature articles, industry news, white papers, insights and more. The Contact Center Quality Management channel can be found at: www.contactcenterqualitymanagementreport.com About inContact inContact is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100 percent focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. Winner of Frost & Sullivan 2012 North American Cloud Company of the Year in Cloud Contact Center Solutions, inContact has deployed over 1,300 cloud contact center instances. To learn more, visit www.inContact.com.   Featured Articles Say It, Then Do It; Why Speech Analytics Matters It seems that more and more call center businesses are seeing real value in implementing and using speech analytics. Companies have realized there is valuable data to be gleaned from what the customer is actually saying... Analyze This? inContact Makes It Easier Than Ever In a call center, you might have a peeved customer on the line that is ThisClose to pulling their business. It's a wise (and valuable) call center operator who can talk them back from the brink, solve their issue and keep them happy... Workforce Optimization Do's and Don'ts In a recent blog post, a writer vented about call centers that dangle the offer of a survey, and then fail to follow through... Share This!     For more information about becoming a TMCnet Community or Channel partner, please contact Client Services at inquiry@tmcnet.com.

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