The customer service contact center thrives on performance metrics. This white paper explores some of the emerging metrics that specifically acknowledge and address the changing attitudes, objectives, and definition of the contemporary contact center.
Ultimately, it is the return on investment (ROI) that matters to businesses. Read this white paper to learn how cloud-based call centers are able to give an ROI that is demonstrated to be greater than that given by internal call centers.
Read this research report to learn the value of seamlessly extending and integrating customer engagement across a variety of channels, devices, and media.
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