WEBINAR: Hear How to Gain Visibility and Efficiency in the Back Office

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Optum Gains Visibility and Efficiency in the Back Office Wednesday June 4, 2014 1:00 PM ET/ 10:00 AM PT REGISTER TODAY! Senior leadership at Optum needed to transform their Back Office operations. At the core of the effort was gaining visibility into employee performance—identifying the right metrics and closing key gaps. Attend this session and learn how Optum’s command center for performance has: Made operations data actionable Redefined performance measures and benchmarks Inspired greater team and individual accountability Who should attend? Workforce management professionals Back office supervisors, managers and operations executives   Register Today Sponsors:		Presenter: Kathy Toms Optum Workforce Management and Planning 26 years of experience increasing efficiency and productivity Implemented CMS and WFM systems in multiple environments Extensive experience with several vendor products Currently workforce manager at Optum Focused on enterprise reporting and metrics for clinical operations Moderator: Stefania Viscusi Editor TMCnet Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She currently holds a Bachelor's degree in English and a Bachelor’s degree in Communications. Stefania has had four of her poems published by "Breakwater" (an Albertus-run literary magazine) and completed a successful internship with the Connecticut Trust for Historic Preservation as a Public Relations Specialist.
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