4 ways to calm customer rage in the modern era

Contact Center Report: Calming Customer Rage in the Modern Service Era

Sponsored by: Five9

Customer expectations of service are higher than ever before, and they have little patience to deal with sub-par levels of support. So how do you avoid angry customers, and calm the customer rage if it occurs? Find out in this contact center report, which details trends in customer service and explore the top reasons that customers become angry at service representatives. Discover the five attributes a service rep can have that lead to more forgiving customers, and get four tips to sooth customer rage, including: Empower customer service agents Use technology to support "moments that matter" Constantly learn from customer interactions And 1 more

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