WEBINAR: PART 2: Aberdeen Group Shares Their Secrets to Back Office Productivity

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	Back Office Webinar Series
	Are your Back Office operations in need of transformation? If you are thinking about how to introduce more transparency, drive alignment and motivate employees, start with this Back Office pro series. These three webinars will explore how to better use technology and apply best practices to reduce cost and improve service in your operation.
	Aberdeen Group Shares Their Secrets to Back Office Productivity October 29th, 2014. 1:00PM EST Part 2 Attention Back Office leaders--find out how you stack up to your peers. In this webinar, analyst firm The Aberdeen Group, will share the results of its research into Back Office best practices: The statistical benefit of visibility into productivity The HUGE difference in employee engagement enjoyed by best-in-class operations The impact on profit of evolving into an integrated back office This will be a data-rich, fast-paced review of survey results. See where the bar is set, and spark ideas for gaining more visibility into your back office. Presenters Omer Minkara, Research Director, Aberdeen Group Omer Minkara is the Research Director leading Customer Experience Management research within Aberdeen Group. In his research, Omer covers the Best-in-Class practices and emerging trends in the technologies and business processes used to enhance customer experience across multiple interaction channels.  Nick Castellina, Research Director, Aberdeen Group Nick Castellina is the Research Director for the Aberdeen Group’s Business Planning and Execution practice. Castellina joined Aberdeen in 2010; with his primary research focused on the use of Enterprise Resource Planning (ERP) software. His enterprise applications research explores how ERP is used differently across industries, and how it can apply to all roles within the organization. 3 Best Practices You're Missing in the Back Office November 12th, 2014. 1:00PM EST Part 3 There are so many demands on today's Back Office leader that you can spend all your days focused only on your program and challenges. This webinar is an opportunity to get out of the weeds. Keith Dawson of analyst firm, Ovum, will share three Back Office best practices from three very different industries. While every Back Office program is unique-whether it be mortgage processing, account management or loan handling-there are plenty of shared similarities. Take this chance to gather practical ideas based on how your peers have already solved problems you face today. Presenter Keith Dawson, Senior Analyst, Ovum Keith Dawson is part of Ovum’s customer interaction team, where he covers contact center and back office technologies, including infrastructure, software, and services. His particular interest in recent years has been the customer experience: how to measure it, and how companies can manage that experience across the contact center and back office.
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