| |
 |
 | | | | | Why Cloud May Be Your Best Option for Quality Management... and Improved Customer Experience |  | Compound annual growth rate for cloud contact centers predicted to continue at over 21% The last few years have seen an explosion in the use of cloud-based solutions in contact centers and there is no end in sight. While much of the growth to date has been for the routing of interactions - primarily voice - this study projects that future growth will include all contact center applications areas, e.g., voice self-service, analytics, and workforce optimization, including quality management. But why is cloud the next best thing? The benefits of cloud-based deployment of not just infrastructure but platforms and applications are well established. The ability to upgrade without the need for a typically overwhelming capital outlay is often cited as a key driver, but business agility has emerged as an even bigger goal in the past two years. Avoidance of capital expense and agility are broadly-defined benefits. This paper discusses some of the very specific challenges that can be met and benefits that are derived through the deployment of cloud-based applications for contact center quality management. Learn more and download today!
| |
| | | | |
| |
This email was distributed by: Technology Marketing Corporation, 800 Connecticut Avenue, Norwalk, CT 06854 As a valued reader or attendee of TMC's publications and events, you will occasionally receive carefully-screened offers and free product information via email. If you no longer wish to receive this type of email, please go to http://www.tmcnet.com/enews/subs.aspx?eml=ignoble.experiment@arconati.us to adjust your preferences. |
No comments:
Post a Comment
Keep a civil tongue.