Call Center Boosted with a Quality Management Program

Having trouble viewing this email? View online.

»TMCnet » Call Center Services Online Community » Subscribe

The latest news from the Call Center Services Global Online Community. Sponsored by inContact. Powered by TMCnet. Feature Articles Call Center Boosted with a Quality Management Program It can be generally agreed upon that raising the quality of a call center business and its dealings with clients can benefit everyone. Yet when it comes down to how to implement such a program, there are as many ways to fail as there are to succeed. That's why it makes sense to move carefully when undertaking such a step. Call Centers: Still Unsure How to Reach Customer Nirvana When it comes to the call center market, almost all companies that run their centers can agree on one thing: Customer service is still the most important part of that business. Liberty Mutual Consolidating its Call Centers Across the Country Boston-based Liberty Mutual Insurance, a diversified global insurer established in 2012, is consolidating its customer service operations to six call centers from the hundreds of sales offices it currently has dispersed across the country, according to the Boston Globe. New Email Management Platform for Call Centers Debuts A new email management platform, Kodak Alaris' Info Insight, has just been developed and released, according to published reports. Value Place Searching for New Headquarters in Wichita Extended stay hotel chain Value Place is looking for a new home for its headquarters in Wichita, Kansas. Strong UC and Reporting Critical to Good Call Center Ops For call center management, a disparity in channels used could be the downfall of the customer service division. View all Communities

As a valued reader or attendee of TMC's publications and events, you opted-in to receive free product information and special promotional offers via email from the industry's leading vendors. TMC is pleased to provide you with this information-offer (TMC is not affiliated with this offer). If you no longer wish to receive this type of email, please go to www.tmcnet.com/enews/subs.aspx?eml=ignoble.experiment@arconati.us