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2015/03/30

Protesters hijack Mall of America campaign

Brands scope out Periscope, Meerkat | Analysis: Periscope and Meerkat are just getting started | You can't fire your workers for posting cranky tweets
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March 30, 2015
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Brands scope out Periscope, Meerkat
Brands including Red Bull and Mountain Dew have begun using Twitter's Periscope application, and J.C. Penney and Starbucks have experimented with rival service Meerkat. An Advertising Age study of recent tweets by big brands, however, suggests that most have yet to dive into either platform. Adweek (3/27), Advertising Age (free access for SmartBrief readers) (3/27)
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You can't fire your workers for posting cranky tweets
The National Labor Relations Board is taking the position that employees are allowed to talk about their work conditions on social media and can't be fired for online griping. "Employees are allowed to vent. If they're saying, hey, it's hard working here and I find this environment unpleasant, you can't fire them for that," says Bert Martinez, a publicist. The Associated Press (3/25)
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Marketer Moments
SeaWorld social campaign makes the wrong kind of splash
SeaWorld's #AskSeaWorld Twitter Q&A backfired last week, with the hashtag getting hijacked by activists protesting the park's animal-welfare record. That's a sign of the risks companies take when they stage online Q&As, writes Alison Griswold. "Why companies still try them is a great mystery. Maybe they'll all finally learn from SeaWorld and give this one horrible PR trick up for good," Griswold writes. Slate/Moneybox blog (3/27)
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Protesters hijack Mall of America campaign
The Mall of America's #ItsMyMall social media campaign was hijacked by members of the Black Lives Matter movement last week to protest the response to a demonstration in December. The episode shows that social campaigns can easily slip away from their intended purpose, consultant Jen Kane says. Star Tribune (Minneapolis-St. Paul, Minn.) (3/24), KARE-TV (Minneapolis-St. Paul, Minn.) (3/25)
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Platform News
Facebook shows it's serious about mobile
Facebook's latest product and feature announcements show the company is now taking mobile seriously, writes Darrell Etherington. "[W]hat it's doing now on mobile is far more interesting, and engaging, than what it was doing even just one year ago, and that bodes well for the future," he writes. TechCrunch (3/27)
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Social media sites take on trolls, bullying
Social media brands are trying harder to combat online harassment to make their sites more attractive to advertisers, writes Garett Sloane. Facebook, Reddit, Kik and Yik Yak are just a few of the sites that have recently updated bullying policies or implemented technology to rid the sites of negative or illegal content. Adweek (3/30)
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Measurement Matters
Influence metrics are still going strong, Klout70 members say
Klout's social-influence-rating system is going strong, according to members of Klout70, a networking group for people with influence scores of 70 or greater. "Klout70 are the vanguards for a world in which every social interaction is calculated, measured, managed, valued, gamed, shared and monetised," Jamie Bartlett writes. The Telegraph (London) (tiered subscription model) (3/30)
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Social Shareable
Frisky toads get a helping hand in Pennsylvania
Toads are migrating across Philadelphia in search of their breeding grounds, and hundreds of humans are helping them cross the street safely. The Toad Detour project sees volunteers block streets for a couple of hours at night to ensure that toads have a chance to cross without getting squished. The Huffington Post (3/28)
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SmartQuote
Anytime you try to orchestrate the emotions of the masses, you run the risk of getting burned."
-- Consultant Jen Kane, as quoted by KARE-TV
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 Andy Sernovitz, Editor at Large
Andy Sernovitz is the New York Times best-selling author of "Word of Mouth Marketing: How Smart Companies Get People Talking" and the blog "Damn, I Wish I'd Thought of That!" He runs WordofMouth.org, where marketers and entrepreneurs learn to be great at word of mouth marketing, and SocialMedia.org, the community for social media leaders at the world's greatest brands.
 
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