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2015/09/03

When celebrity endorsements go wrong

When celebrity endorsements go wrong | Burger King's Peace Day call gets answered by other chains | Get your top customers to become evangelists
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September 3, 2015
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The Big StorySponsored By
When celebrity endorsements go wrong
Lance Armstrong
(STEPHANE DE SAKUTIN/Getty Images)
The downfall of Subway endorser Jared Fogle might be the greatest spokesman implosion of all time, but the restaurant chain isn't alone in having to deal with celebrity meltdowns, Lisa Lacy writes. Her list of endorsement disasters includes Bill Cosby's role as the face of Jell-O, Nike's association with convicted killer Oscar Pistorius and numerous brands' relationships with cyclist Lance Armstrong. Momentology (9/2)
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Which Type of Messaging Works Best?
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Connecting & CollaboratingSponsored By
Burger King's Peace Day call gets answered by other chains
Burger King, after having its Peace Day burger plans rejected by McDonald's, and is moving ahead with replacement partners Wayback Burgers, Denny's, Giraffas and Krystal. The other burger chains took to social media to offer their support, with Brazil-based Giraffas saying: "They McChickened out. We accept." Advertising Age (free access for SmartBrief readers) (9/2)
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Get your top customers to become evangelists
Consumer brands need to concentrate on marketing to their most loyal and passionate customers, as only 4.7% of them will generate referrals socially, per EngageSciences. To identify these customers, companies should invest in the employees who have that initial one-on-one contact via social media, build relationships with their key influencers on Instagram and invite those influencers to play a role on customer policy boards. Advertising Age (free access for SmartBrief readers) (9/2)
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Down with Simple Attribution Models
It's time for a revolution. Simple attribution models mislead marketing teams, making them over-invest in the wrong places and under-invest in the right ones. It's never been more important to figure out how an action in any channel leads to a sale, and with so many touch points in the typical purchase journey, this has become a major challenge. Let's fix it.

Marketer MomentsSponsored By
Hyundai uses Instagram quiz to match consumers to SUVs
Hyundai Santa Fe
(Mario Tama/Getty Images)
Innocean USA has created an Instagram quiz for Hyundai that lets consumers see which of three SUVs by the automaker would be a good match for them. The SUV Lifestyle Quiz employs 18 Instagram accounts, 390 pictures and background algorithms. The Drum (Glasgow, Scotland) (9/2)
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Diet Coke retweets its fans in unexpected places
Diet Coke is retweeting its favorite messages from fans on illustrated billboards, magazine pages, framed art and specially made jewelry. Droga5 created the "Retweets of Love" push in collaboration with esteemed designers and illustrators. "A simple retweet just isn't enough for our loyal fans who love the great taste of Diet Coke," said Coca-Cola North America's Danielle Henry. Adweek (9/2)
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How to Master Remarketing in an Omnichannel World
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Platform NewsSponsored By
Changes underway at Twitter as CEO search continues
Twitter has promoted developer-products chief Jeff Seibert to head of consumer product as part of an overhaul of its product team. Senior Vice President Kevin Weil will retain overall command of product strategy. Re/code (9/2), The Wall Street Journal (tiered subscription model) (9/2)
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The 2015 App Marketing Guide
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Measurement MattersSponsored By
App uses Facebook data to reveal users' personalities
University of Cambridge researchers have developed a tool they say can profile people's personalities and private habits based on their Facebook "likes." The "Apply Special Sauce" tool compares "likes" against those of millions of other users, then cross-references the results against a database of personality tests and social profiles. "[I]t was startlingly accurate," Caitlin Dewey writes. The Washington Post (tiered subscription model) (9/2)
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Ebook: Attention is Currency by Brian Solis & Gapingvoid
Fasten your marketing seatbelts for a story told through one-of-a-kind visuals and expert insights that will enlighten and delight while addressing one of the biggest challenges facing marketers today; how to earn and retain attention through remarkable content. Download the eBook today!

Social ShareableSponsored By
Chris the sheep gets a haircut, loses 88 pounds
An Australian sheep named Chris had 88 pounds of wool sheared off in a single trim, making it the woolliest sheep of all time, an Australian animal-protection group says. The animal was found near Canberra, barely able to move while carrying an estimated five years' worth of wool growth. Reuters (9/3)
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SmartQuote
Apply Special [S]auce is further proof that even the smallest, most casual signals we throw off into the digital ether don't disappear when we stop thinking about them."
-- Caitlin Dewey, writing at The Washington Post
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 Andy Sernovitz, Editor at Large
Andy Sernovitz is the New York Times best-selling author of "Word of Mouth Marketing: How Smart Companies Get People Talking" and the blog "Damn, I Wish I'd Thought of That!" He runs WordofMouth.org, where marketers and entrepreneurs learn to be great at word of mouth marketing, and SocialMedia.org, the community for social media leaders at the world's greatest brands.
 
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