Dear Colleague, By now, we ALL know that consumers demand an integrated and seamless experience across channels and increasingly turn to self-service for a first point of contact for customer service. The omni-self-service channel conversation has been happening for a while, but what does it mean for your business? How will you take action?
Gain key insights and hear real-life examples of how companies are using different self-service capabilities to successfully provide service on the go, increase loyalty, and improve customer/agent rapport. Register today and be one step closer to improving your self-service capabilities. Date: October 29 | ||
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