Streamline the Agent Experience with Mobility - CUSTOMER

CUSTOMER : 1/11/2017 eNewsletter   ITEXPO East Begins in 27 Days. Register Now. Latest Featured Articles » Streamline the Agent Experience with Mobility Thanks to the Aspect contact center solution, agents can now proactively take better control of their working days with an easy-to-use app that empowers them to self-manage their schedules remotely from any device, anywhere. » Starbucks Uses AI as a Marketing Tool Starbucks' new push into virtual baristas looks to augment customer experience and keep customers coming back with more personal service and is a very smart marketing tool. » DMG Names NICE WFO Market Leader Contact center solutions have come a long way from just a desktop phone. Today's omni-channel world presents new challenges to what serves as the front lines of the customer experience. From monitoring key performance metrics, efficiently managing resources and ensuring customer need is met. This is no small task. Workforce optimization (WFO) plays a vital role in delivering the desired results. There are a select number of firms providing the, crème de la crème, of WFO solutions, and recently one was spotlighted. » Forrester Puts Aspect atop CCIM Leader List Companies today require that all customer information be in the same place at the same time and accessible for all employees who touch the customer experience. Contact center solutions need to evolve beyond voice plus add on channels. » CreditEase Improves Customer Experience with Verint WFO Solutions CreditEase has seen mass improvements to its operations and overall customer experience since implementing Verint's workforce optimization (WFO) solutions. » The Voice of the Customer Improves Workforce Optimization When you're not exactly sure of what your customers want, workforce optimization becomes difficult if not impossible. How do you plan to support something when you don't know what it is? Top Stories » How to Use Guest Blogging to Grow Your Business Quickly » Enrich the Customer Experience with Text Messaging » Contact Centers Get WebRTC Boost from Dialoga » Samsung Launches New Campaign to Improve Customer Service in India » Sales Software Evolves to Accommodate Millennial Sellers » The Cloud Enables Mobile Workforce Management Featured Channels » Contact Center Solutions » Workforce Management » Workforce Optimization Featured Resources » Four Futurists Give Insight into What It Means to be a Social Business » 10 Hidden Costs of a Premises-Based Phone System » Measuring the Business Benefits of Knowledge Management for Customer Support Advertise With Us General advertising Info: Click here    Become a CUSTOMER columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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