January 17, 2025 | Read Online

The Year to Come

Sup,

The trades: So hot right now.

A study came out recently that broke down the trends and growth potential of the home service business, for last year, this year, and what's to come in 2025.

I highly recommend taking a look at the data, as it paints an especially pretty picture for the trades and owners in general.

Will there be hardships? Potentially. For instance, an overwhelming majority of owners are still struggling to hire skilled labor.

What's the answer?

GUYS.

Before we get into the answer…

My co-host, Jack Carr just launched a new company called Quick Staffers, designed to help you take your call center to the next level.

Quick Staffers handles hiring, training, and placing overseas CSRs who are pre-trained with HVAC and plumbing knowledge. They're already running proven SOPs and scripts from both mine and Jack's call center.

That means you get high-quality customer service at a fraction of the cost of traditional call centers. It's a total game-changer for growing your team without blowing your budget. Right now, he's offering a soft launch special—$1,000 off per placement!

The $10M Call Center Hack

#160 - How This One Sales Tactic Unlocked $10 Million in Potential

Speaking of growth in 2025, Jack and I sat down this on this week to talk about some of the wins we had last year that were HUGE in pushing us towards those big revenue goals. It's a deep dive into some of the strategies you can implement this year to unlock the most growth potential.

Listen on Apple Podcast
Listen on Spotify

Ok back to it…

Despite challenges like labor shortages and rising costs, the trades remain an an absolute essential part of the economy.

In fact, there are four major trends shaping the future of our industry. Let's take a look.

Key Takeaways

Smart are set to smash $800 billion in 2025 The smart home market is projected to reach $313 billion by 2026
Machine learning and AI take over industry operations
87% of consumers want you to reply to reviews - or they ain't buying

1. Smart Homes are Taking Over

People are dropping serious cash on smart home upgrades from smart thermostats to automated lighting.

Since the global smart home market is projected to reach $313 billion by 2026… you might want to think about offering these services where you can.

2. AI-Driven Profits

Smarter scheduling = better insights = happier customers.

If you're not automating your processes, you're falling behind. AI and machine learning aren't just buzzwords, they're making your competitors bookings seamless. Get tech-savvy, streamline your process, and start locking in more clients.

Want to dominate at AI in 2025? Check out Avoca AI and make your call center one where hybrid AI agents and your own CSRs work together to dominate.

On top of that, we never miss a single incoming call, and our CSRs are getting feedback on each call made.

Sounds great, right? Check out a demo of Avoca and get it for yourself.

Demo Avoca For Yourself

3. Premium Pays Off

Households are splurging big time on professional services in 2025.

If you're in the cleaning industry for example, tailored cleaning services, like carpet cleaning and deep sanitization, are in high demand. Offering specialized options is proving to be a pretty good way to stand out…

4. Fix Your Reviews

If you didn't already know—87% of customers won't hire without reading reviews. In 2025 your reputation is going to be your best salesperson. To get ahead you really need to start getting those solid 5* reviews and responding to both the negatives and the positives to show you value your clients.

Co-Invest or Go Big?

#161 Private Equity vs. Co-Investment: Strategies for Scaling Small Businesses

Getting into the juice, this Thursday Jack and I touched on the pros and cons of minority vs. majority ownership, the challenges of scaling, and the potential benefits of co-investment partnerships vs private equity. Want insights on how to get your trade operating at that next level? Check it out.

Listen on Apple Podcast
Listen on Spotify

The home services industry is thriving, and these trends show it's only going to get stronger.

Whether it's adapting to new technologies, addressing labor shortages, or finding new ways to educate the workforce, there's plenty of opportunity ahead.

As we gear up for the future, it's clear the trades are more than just essential—they're shaping the future.

Have a great weekend. 👊

John