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| | | The reasons to consolidate IT infrastructure, including e-mail, applications, databases and tape libraries, are wide-ranging. While most IT managers really focus on just the cost of the physical IT infrastructure, there are far greater benefits that can be derived from IT consolidation. As far too many IT managers will tell you, a poorly-planned consolidation project will have your executives screaming, users threatening mutiny, and IT in the hot seat to quickly undo all the effort that went into the project in the first place. This paper lays out 5 easy steps to any successful consolidation project. | |  | | | | In a data center construction or upgrade project, it is the early planning activity that offers the greatest potential for mistakes. Most defects that turn up in the later stages of a project are caused not by problems in the physical components of the system, but rather by oversights or misinformed decisions during planning. Fortunately, it is possible to avoid many of these problems by having the right people making the right decisions in the right sequence. | | | | | | | The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, only 53% of technology users at U.S. companies are satisfied with the support services they receive. Is it just that running a help desk today is more difficult than in the past? Is it that help desk providers don't have the right tools in place to support the needs of their users? This webcast explores these and other potential reasons for help desk failure, and offers 5 best practices for service success in today's help desk. | | | | | | | Enterprise data centers continue to struggle under the combined pressures of dramatic data growth and greater demand for rapid access to past and present data. While innovative storage architecture investments can help control data storage costs and improve service levels, a break from traditional thinking is required to realize meaningful cost reductions and operational efficiencies. This is just one of the reasons why data centers are turning to innovations in scale-out storage. | | | | | | | As the worlds of business and IT continue to overlap, it's essential to use technology strategically to help the enterprise gain market share, attract and retain customers, and improve the bottom line. That can happen only if top management and the IT department collaborate effectively. The key to that collaboration is service-oriented architecture (SOA), which enables a true partnership between IT and business managers by providing a common language. However, to be truly functional, SOAs must go beyond internal enterprise processes and link to the processes of a company's suppliers, distributors and customers. | | | | | | | Many companies have allowed their IT infrastructures to grow piecemeal into a tangle of poorly integrated systems -- a situation that unnecessarily complicates their ability to compete in an already complex global marketplace. At the root of the problem is the fact that companies evolve over time, as do the systems and the policies and procedures that govern them. However, stasis is not the answer. Instead, companies need to focus on making the IT infrastructure more streamlined and efficient through more comprehensive, enterprise-wide integration. | | | |
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