3 ways to reduce IT support costs today

3 Ways to Reduce IT Support Costs Today Over the past several years, there have been significant improvements in the tools available to support IT systems and improve the efficiency of IT help desks. In the area of enterprise wide applications or datacenter support services, vendors are increasingly looking to proactive and preventive support tools and utilities to provide the high-value support services required to avoid costly downtime situations. This technology, if deployed correctly, can accelerate a shift away from reactive maintenance to proactive and preventive support services, which can improve the efficiency of the current internal IT support staff, thus reducing the amount of time and resources that need to be dedicated to supporting the current environment. 10 Ways to Monitor Customer Experience More Closely Infrastructure monitoring is invaluable for understanding the availability of isolated domains such as networks, middleware and servers. However, infrastructure monitoring alone cannot paint a complete picture of what the user is experiencing, especially as composite applications (SOA) and third-party outsourcing becomes more prevalent. You can understand the availability of the first step in a business transaction but have no visibility into whether the entire process can complete within an acceptable timeframe or any insight into third-party system performance. For these reasons and more, end-user management -- often referred to as customer experience monitoring -- is indispensable. Time Saving IT Solutions: 3 Benefits of Remote IT Management From the PC to the Internet to every piece of hardware and software in between, technology innovation has been a key factor in helping small and medium-sized businesses (SMBs) in their struggle to provide better customer service, improve efficiencies, respond to competitive threats, efficiently grow their business, and increase their bottom line. But unlike their larger competitors these businesses don't have an arsenal of IT resources to help them solve their challenges. IBM Smart Business offers SMBs the hardware, software, and IT services they need to run and grow their business -- all integrated into a single solution. Reduce Help Desk Calls Today: 3 Strong Password Management Techniques Industry reports on help desk costs show that 20 to 40 percent of these calls involve resetting lost passwords, that each reset takes between six and 15 minutes, and that each help desk call costs between $25 and $50.6 The number of help desk requests an organization receives will vary according to the strength of the organization's password policy. Some studies show that an average user can request 10 password resets per year. The cost of the inevitable increase in help desk calls must be factored into the cost of a password policy. 12 Best Practices for Managing Mobility in the Enterprise With the preponderance of mobile enterprise users looming on the immediate horizon, companies must be proactive in defining strategies to deal with the mobility factor. Most companies have management strategies and tools in place to manage infrastructure systems (e.g., servers, networking, storage), and some have deployed desktop management tools. But even if they have such mobility management plans, few of the current tools can serve the needs of the enterprise without having the mobile advantage inherent in a purpose-built management suite for mobile. What makes the DNA of mobile management tools different? Is Your PDF Security Really Secure? 10 Things You Need to Know PDF has become a standard format for all sorts of documents, from consumer brochures all the way to legal documentation. With current regulatory requirements for data retention, it has also become a pretty good way to save documents, as well. But is it a secure format? There are PDF security tools out there, but is the PDF security software you are looking to purchase really secure? If the PDF security software you are evaluating can be simply broken then you might as well save your money. This paper brings to light the top 10 things that PDF security vendors are not telling you about their products and solutions, and what questions you should be asking. eNewsletter Information: You are receiving this e-mail because you are a loyal subscriber to the Web Buyer's Guide White Paper Spotlight with the e-mail address ignoble.experiment@arconati.us. If you no longer wish to receive Web Buyer's Guide White Paper Spotlight, unsubscribe here. Copyright © 2009 Ziff Davis Enterprise. All Rights Reserved. Ziff Davis Enterprise, 28 East 28th Street, New York, NY 10016 Privacy Policy