How to measure the business impact of support: 9 top tips

How to Measure the Business Impact of Support: 9 Top Tips The need to quantify the impact of support, whether directed externally to customers or internally to employees through a help desk, is more critical than ever. Like any  investment, a business expects a return from each dollar spent to fund these operations. This white paper outlines how measuring the impact of support is fundamental to assuring that support is properly funded, staffed and skilled to maximize the impact of support operations.   How to Achieve Rapid Data Recovery for IBM AIX Environments Planning for recovery is a key requirement of businesses running IBM AIX operating environments. Business needs are not the only mandates that may be driving the evolution of your recovery plan. Various industry-specific regulatory mandates, including Sarbanes-Oxley, HIPAA and SEC, specify requirements for data retention and recoverability. In meeting these requirements in the IBM AIX environment, businesses have to deal with a variety of risks to data: inadvertently deleted files or records (operator error), viruses or hackers that can cause data corruption or deletion, and natural disasters that may put much more than just your data at risk. Do you have a plan for your IBM AIX system that meets your recovery requirements across these areas?   Is Anti-Virus Dead? 5 Top Strategies for Combating Modern Threats Cybercriminals exploit any vulnerability they can find to infect corporate networks. Their latest tricks use countless loopholes in Web security to get malware onto a user's computer in seconds. One new infected webpage is discovered every five seconds, and over 90 percent of these pages are on legitimate websites that have been compromised. The task of securing the network against this and other exploits -- at the Web, e-mail and endpoint -- is a daunting challenge for today's IT departments who are being asked to do more and more with their constrained budgets. While much can be achieved by user education and enforcement of acceptable use policies, there is need to take a different approach to technology in order to reduce the attack surface and protect the network, systems and data from malware.   Disaster Recovery 2008: Reduced Costs and Improved Performance How long can your enterprise afford to be without your data? This Web seminar describes how advancements in WAN optimization can reduce RPOs and RTOs with an accelerated  disaster recovery program and how the demand for a speedy recovery must be met. A customer case study demonstrates how enterprises are putting these solutions into practice today and with lost data being a competitive liability, there is no room for any downtime in today's business world.   Why is DRM Required for Data Leak Prevention? Increasingly, businesses are becoming painfully aware that information leakage is a growing problem. Although information leakage has been going on for years, it has stopped being a nuisance and started to become a menace. In the past, a salesman might take a key customer list with them, or the sales training manual: but with a simple zip disk, a salesman could take the whole list, trading history, contacts, phone numbers -- and still have plenty of room for product documentation, guides, competitive analysis, corporate financial analysis, and  even a few interesting e-mails.   Want to Improve Inbound Logistics? 10 Strategies The complexity of inbound logistics makes it tough to get a handle on the process. Fortunately, there are strategic and tactical tools available to help companies boost the logistics performance of their trading partners. By putting in place a formal partner performance management program, a business organization can dramatically reduce the number and impact of inbound-logistics problems and thereby dramatically strengthen its competitive abilities. This white paper takes a brief look at some of the common pain points associated with inbound logistics; discusses how a formal program to manage trading partners' performance can tackle those pain points; and detail some strategies that make up such a program. eNewsletter Information: You are receiving this e-mail because you are a loyal subscriber to the Web Buyer's Guide Member Update with the e-mail address ignoble.experiment@arconati.us. If you no longer wish to receive Web Buyer's Guide Member Update, unsubscribe here. Copyright © 2009 Ziff Davis Enterprise. All Rights Reserved. Ziff Davis Enterprise, 28 East 28th Street, New York, NY 10016 Privacy Policy