Research: Top IT Initiatives

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Strategies for Building Business Satisfaction with Your IT Organization FEATURED SPEAKERS Barry Dacus Sr. Product Line Manager Citrix Online Alex Cullen VP Forrester Research Michael Krieger VP, Market Experts Group Ziff Davis Enterprise May 7, 2009 1:00 p.m. Eastern/10:00 a.m. Pacific Duration: 45 Minutes FORWARD TO A FRIEND FOLLOW US ON TWITTER The IT help desk is the guardian of day-to-day business productivity. However, a Forrester survey reveals that only 53 percent of technology users at U.S. companies are satisfied with the support services they receive. Join us for an interactive Webinar on May 7 to get brand new Forrester research on top IT initiatives CIO's should be focusing on in 2009 to maintain productivity while improving internal satisfaction levels. Alex Cullen, vice president of Forrester Research, will discuss key best practices for improving service delivery levels and how to effectively measure an IT team's performance. Attend the Webinar to learn: New Forrester research on top CIO priorities to build internal satisfaction with IT services Key strategies IT teams should employ to deliver reliable, responsive and cost-effective services How to leverage remote-support technology to reduce employee downtime, keeping the business productive and satisfied Sponsored by Citrix Online - GoToAssist Can't make it? Register and watch the recording on-demand, after it takes place. eSeminars Information If you have already registered for this eSeminar, please ignore this message. If you have problems with your registration, please e-mail: eSeminars@ziffdavisenterprise.com You are receiving this eSeminars update because you provided your email address to Ziff Davis Enterprise. If you no longer wish to receive updates from Ziff Davis Enterprise eSeminars, unsubscribe here. Privacy Policy Copyright 2009 Ziff Davis Enterprise All Rights Reserved. Ziff Davis Enterprise, 28 East 28th Street, New York, NY 10016