The New Age of Customer Service - Customer Inter@ction Solutions

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»Free Premium Content Customer Inter@ction Solutions: 2/28/2011 eNewsletter

Featured Articles » Call Center Certification Course Focuses on Management Excellence » Background Checks Add Protection to Your Call Center Hiring Strategy » Q&A on with RCCSP Professional Education Alliance on Training Home and Remote Call Center Agents » Customer Preference: Web Self-Service or Live Agents?   Sponsored By: Aspect The Next-Generation Customer is Here - Are You Ready? Today's socially networked consumers demand more from the companies they do business with. They expect higher levels of service and proactive communications to deliver on their customer service expectations. Start planning your next-generation contact center today: www.aspect.com/nextgen   Top Stories » Cloud-based Communications Helps Contact Centers Captivate Customers » Call Center Dynamics: The Fundamentals Refreshed » IBBS Customers To Offer IP-based Voice Services with Advanced Calling Features » CRM Cloud Computing: Rokstok Implements SalesForce.com for Improved Customer Service   From The Expert Corner February 24, 2011 Contact Center Outsourcing: The New Age of Customer Service By Susan J. Campbell TMCnet Contributing Editor   The debate surrounding offshore, outsourced contact centers has centered on the elimination of much needed U.S.-based jobs. Despite the resistance of the public, companies completed their moves anyway in an attempt to reduce costs and streamline customer service efforts. While it seemed most were hoping public acceptance of this method of contact center outsourcing would eventually follow, this never happened and a new trend is emerging... Read More Read more about Cable, Satellite, Information Technology   Featured Video Interview with SIPfish   TMCnet Free Premium Content » IVR 101: The Advantages of VoiceXML-Based IVR Systems » Interested in Mobile CRM? Take the Aberdeen Survey! » Recording and Quality Monitoring for Regulatory Compliance   Featured Channels » Call Center Furniture » Call Center Headsets » Contact Center Software   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Contact Us   Company Directory    |    All Editors' Info   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of IP Communications professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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