LiveVox Launches "Hosted Predictive Dialer" Channel on TMCnet

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LiveVox Launches Hosted Predictive Dialer Channel on TMCnet TMC announced today that the Hosted Predictive Dialer channel, sponsored by LiveVox Inc., a leading provider of cloud contact center solutions, has been launched as the newest addition to the TMCnet channel program. The Hosted Predictive Dialer channel promotes an array of contact center infrastructure solutions from LiveVox. In addition, visitors can find valuable resources such as case studies, testimonials, feature articles and industry news. The Hosted Predictive Dialer channel can be found Here   About Livevox LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Francisco. Featured Articles Hosted Predictive Dialer Account Penetration Analytics Offered by LiveVox As a provider of cloud contact center solutions, LiveVox has recently released predictive dialer account penetration analytics. The new analytics provide better visibility into account penetration - an important function for all call centers.   Hosted Predictive Dialer Performance Relies on Key Metric Focus Founded in 1983, For top performance in the contact center, the traditional approach has been to measure current levels of activity against expected levels of activity. The challenge is in knowing for sure which metrics need to be measured, especially when it comes to the health of your hosted predictive dialer campaigns.   Improving Collections By Getting a Better Handle on Contact Center Blending Founded in 2000, For any contact center, success in collections is due to a simple formula: get the right account to the right agent at the right time. However, the vast majority of credit and collections organizations are aren't really able to effectively control which agent receives the most valuable calls. This lack of control generally comes from limitations due to legacy technology. But the fact remains: in today's economy, with record low liquidation rates and heightened regulatory scrutiny, the ability to control which agents receive the highest potential calls can make or break operating margins, competitive ranking and compliance goals.     For more information about becoming a TMCnet Community or Channel partner, please contact Anna Ritchie.

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