RCCSP's NYC Contact Center Congress Addresses the Fundamentals - Customer Inter@ction Solutions

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»Free Premium Content Customer Inter@ction Solutions: 3/14/2011 eNewsletter

Featured Articles » Hosted Contact Centers Make for Light-as- a-Cloud Customer Service Costs » VoIP Call Center Solutions Provider TNCI Announces New Prices for Dedicated Voice Services » UK University Benefits from Call Center Wallboard Technology: Case Study » Home Agent Contact Center Services Provider Doubles Revenue in 4Q   Sponsored By: Aspect The Next-Generation Customer is Here - Are You Ready? Today's socially networked consumers demand more from the companies they do business with. They expect higher levels of service and proactive communications to deliver on their customer service expectations. Start planning your next-generation contact center today: www.aspect.com/nextgen   Top Stories » Managers Look to BenchmarkPortal Reports to Measure Effectiveness in the Call Center Industry » AnyHour Solutions Aids RTN Federal Credit Union with Contact Center Services » Value of On-demand Contact Center Solutions On the Rise, Reports Aberdeen Group   From The Expert Corner March 11, 2011 Call Center Fundamentals Training Featured In RCCSP's NYC Contact Center Congress By Brendan B. Read, Senior Contributing Editor New call/contact center professionals and executives who need to know about how contact centers operate will have an excellent opportunity to learn about that in the by taking the Fundamentals track at the RCCSP Professional Education Alliance’s Contact Center Congress that is taking place March 28-April 1 2011 at the Sheraton LaGuardia in New York City. The track, one of six, includes Understanding Contact Center Fundamentals, Fundamentals of Workforce Management and Call Center Management Certification Boot Camp. Attendees can take one or the other of the first two Fundamentals classes, which lasts two days or ... Read More >>> Read more about Cable, Satellite, Information Technology   Featured Video Interview with Audiocodes    Latest Blogs » Find Microsoft Lync Versions For All the Clients » Are Contact Centers Supporting Customers Via Social Media?   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Contact Us   Company Directory    |    All Editors' Info   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of IP Communications professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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