Achieve More with Less: Drive Contact Center Efficiency with UC

Complimentary eSeminar: Achieve More with Less: Drive Contact Center Efficiency with Unified Communications. Register Now | Read Online

Join this timely eSeminar to hear from CDW Unified Communications expert Duke Bond, who will outline the latest trends in contact centers including social media integration, and show real-world case studies of how an effective contact center strategy can pay off with real bottom-line results. Attendees will learn: How to integrate CRM and analytics into call center processes How connecting with social media can deliver new opportunities before your competitors are even aware of them Why your websites need multi-channel tools like agent click-to-talk - and how to enable it quickly and easily Where to utilize video in your contact center - and how it can increase customer satisfaction while saving you time and labor Don't wait - register now for this complimentary webinar and bring your questions for CDW's experts to address during the live Q&A following the presentation May 19, 2011 2:00 pm ET / 11:00 am PT Duration: 60 minutes Share this webinar: FEATURED SPEAKERS: Duke Bond Solution Architect CDW Michael Krieger Market Expert Ziff Davis Enterprise Can't make it? Register and watch the recording on-demand, after it takes place.   **click here to view contest rules If you have already registered for this eSeminar, please ignore this message. If you have problems with your registration, please e-mail: events@ziffdavisenterprise.com You are receiving this eSeminars update because you provided your email address to Ziff Davis Enterprise, and agreed to receive our media updates. If you no longer wish to receive eSeminar updates from Ziff Davis Enterprise, unsubscribe here. Click here to Update Your Email Preferences Privacy Policy Copyright 2011 Ziff Davis Enterprise All Rights Reserved. Ziff Davis Enterprise, 28 East 28th Street, New York, NY 10016