Contact Centers Prone to Lose Customer Data in a Disaster - Customer Inter@ction Solutions

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»Free Premium Content Customer Inter@ction Solutions: 5/18/2011 eNewsletter

ITEXPO West begins in: 117 Days. REGISTER NOW!   Featured Articles » BPABuilder.Mystery Calling Provides Unique Perspective Contact Center Activities » Webinar Addresses Issues of Schedule Adherence in Call Centers » Improve Agent Adherence and Improve your Customer Service Operation » Voice Biometrics - Leading the Demand for IVR Sponsored By: ITEXPO West - September 13-15, 2011, The Austin Convention Center, Austin, TX ITEXPO is the event with an educational program that teaches resellers, enterprises, SMBs, and Government Agencies how to select IP-based voice, video, fax, and unified communications to purchase or resell. It's where service providers learn how to profitably roll out services their subscribers are clamoring for. ITEXPO is where buyers, sellers, resellers, and manufacturers meet to forge relationships and close deals.   Top Stories » Five9 Partners with NICE Systems to Deliver Workforce Optimization Call Center Operations Solutions in the Cloud » Bay Bridge Decision Technologies Sponsoring Webinar: Forecasting, Planning, and Analysis for Complex Contact Center Operations » Upcoming Webinars to Tackle Forecasting, Planning, and Analysis for Complex Contact Center Operations   From The Expert Corner May 16, 2011 Study Reveals One in Five Contact Centers Would Lose Customer Information in a Natural Disaster By Tracey E. Schelmetic TMCnet Contributor Is the plethora of valuable data held in storage in your contact center – important and private data about your customers – safe? Are you sure? Unified contact center technology solutions provider Noble Systems (News - Alert) Corporation has announced the results of its latest survey of North American contact center operations. The study has revealed that more than 20 percent of participating firms would lose all customer data and proprietary information in the event of a natural or accidental catastrophe that compromised the physical infrastructure of their facility. That's one in five contact centers. While the software-as-service (SaaS (News - Alert)), or communications-as-service (CaaS), delivery model for contact center solutions has offered customer-facing organizations an unprecedented amount of flexibility and numerous benefits, these models also make data security considerations more complex, a situation that can be addressed via a solution with robust security features... Read More   Featured Video Interview with Solarflare Communications   TMCnet Free Premium Content » Using Interactive Notifications to Improve the Customer Experience and Increase Revenue Opportunities » Forecasting, Planning, and Analysis for Complex Contact Center Operations » Listening Is No Longer Enough    Latest Blogs » Poor CRM = Go Directly to Jail » "Managing" The Anonymous Customer   Featured Channels » Call Center Furniture » Call Recording » Call Center Management   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Contact Us   Company Directory    |    All Editors' Info   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of IP Communications professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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