Online Event: Consumer 2.0 is Here, Is your business ready? May 19th

	Bruce is a customer experience transformist; helping large organizations improve business results by changing how they deal with customers. He focuses on the business strategies, operational processes, organizational structures, leadership, and culture required to create and sustain superior customer relationships.		Where: At your desktop When: May 19, 2011 Time: 10:00 AM — 1:00 PM EDT/ 7:00 AM — 10:00 AM PDT Hear industry luminaries including, acclaimed customer experience champion Bruce Temkin, as they discuss how companies are leveraging technology to close the gap between consumer experiences with social, mobile and web 2.0 technology and their customer service interactions. Gain valuable insight on developing strategies for rethinking how, when and through which channels to engage customers, as well as how to sustain an ongoing dialogue. Join the discussion as experts share insightful techniques to provide enhanced service on your customers' terms — leveraging resources in the contact center, throughout the enterprise, in retail spaces and across social spheres. Experience a highly interactive event through a combination of live presentations, group chats and staffed virtual exhibits. Get actionable information and see real-world examples of how leading companies are evolving their contact centers and enterprises to meet rising customer service demands. Your customers have changed. Don't get left behind. Use this complimentary event to learn how to evolve your contact center and enterprise to serve next-generation consumers. Register or learn more now and refer a friend.
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