Top Data Strategist Launches Company for C Suite Level Executives

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The latest news from the Call Center Software Global Online Community. Sponsored by Five9. Powered by TMCnet. Feature Articles Top Data Strategist Launches Company for C Suite Level Executives In an effort to help out the C Suite level executives with a new project management and staffing model, Tony Branda, a well known data strategist and analytics entrepreneur, announced the launch of a new company. Accola Release Latest Version of ContactManager for US Legal Firms Accola, an IT solutions provider to the legal industry, recently launched the latest version of its flagship CRM product-ContactManager. The new version has been exclusively designed for the US legal professionals, the company said in the release. Social CRM for Large Enterprises Released by ListenLogic ListenLogic understands that large enterprises now want to listen and respond to social media in real-time. To address this need, the company recently announced the general availability of its Enterprise Social CRM solutions. The Enterprise Social CRM which is currently serving a number of Global 1000 brands leverages ListenLogic's proprietary Integrated Social Intelligence Platform to assist large organizations to smoothly scale their customer service engagement and marketing outreach operations. New Cooperative Agreement Announced Lime Light CRM and Profinity LLC Profinity LLC and Lime Light CRM recently formed an alliance to provide value-added services to Internet retail, eCommerce and direct response marketers. This new partnership between Profinity and Lime Light CRM will provide value to marketers by creating new incremental revenue streams. They will also get extra benefits which will include identifying and stopping fraudulent orders while reducing chargebacks. Magic Software Forms Alliance With BigMachines Magic Software Enterprises Ltd., a global provider of cloud and on-premise application platform solutions and business and process integration solutions, and BigMachines, a major player in product configuration, pricing and quoting, proposal generation, and B2B ecommerce, have formed an alliance focused on integration services for the BigMachines Selling Platform. Leads360 Names Nick Hedges as its President and Chief Executive Officer Leads360, the industry leader in sales lead management software, has named Nick Hedges as its new President & Chief Executive Officer. As a part of CEO's responsibilities, Hedges will focus on expansion of Leads360's product and customer footprint in order to maintain and further accelerate growth. Cogito Health Unveils Agent Quality Monitoring Service for Call Centers To improve quality, profitability, and overall performance for call centers, Cogito Health, a provider of research, software and algorithms to extract meaning from human behavior, has launched the Agent Quality Monitoring Service - the latest product built on the SaaS-delivered Cogito Social Signaling Platform (CSSP). J.D Power Associates Acknowledges Safeco's Commitment to Customer Satisfaction J.D. Power and Associates recognized Safeco Insurance Service for call center customer satisfaction excellence for a second consecutive year under The Call Center Certification Program and acknowledges Safeco's strong commitment to provide An Outstanding Customer Service Experience. View all Communities

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