Cloud-based Call Center Company Five9 Awarded for CRM Excellence

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The latest news from the Call Center Software Online Community. Sponsored by Five9. Powered by TMCnet. ITEXPO West begins in: 84 Days. REGISTER NOW! Feature Articles Cloud-based Call Center Company Five9 Awarded for CRM Excellence Cloud-based call center software company Five9 has been named by Technology Marketing Corporation (TMC) as a recipient of a Customer Interaction Solutions magazine 2011 CRM Excellence Award for its Five9 Virtual Call Center. Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982. Performance Management and Coaching Solutions Providers Verint Launches Two New Products Performance management industry observer Blair Pleasant has recently written an involved piece regarding the recent announcement by Verint, a workforce optimization vendor, about their two big product launch announcements of interest to the performance management industry. Pegasystems Delivers Service Case Management for Communications Pegasystems has unveiled a new solution to help communications service providers (CSPs) drive down operational costs. The new solution, named Service Case Management for Communications, allows service providers to deliver consistent and timely customer service while improving operational efficiency. Enterasys's Appalaraju: Infrastructure Needs to Adapt to Users At the recent Interop Vegas 2011, TMC's CEO Rich Tehrani interviewed Enterasys's Ram Appalaraju, VP of Marketing for the company. TMCnet Call Center Software Week in Review This past week TMC's Rajani Baburajan wrote that Merced Systems, a provider of performance management products, would showcase its Service and Sales Performance Management solutionsat the 12th Annual Call Center Week conference in Las Vegas. Merced Systems to Showcase Performance Management Solution at 12th Annual Call Center Week Merced Systems, a provider of performance management solutions, announced it is showcasing its Service and Sales Performance Management solutions this week at the 12th Annual Call Center Week conference in Las Vegas, NV. Amdocs Enhances Multi-Play Smart Pack Offering More Effective Customer Support Amdocs, a provider of customer experience systems, announced enhancements to its Amdocs Multi-Play Smart Pack solution. Aria, MATRIXX Software Join to Launch Real-Time Rating and Billing Solution for CSPs Aria Systems and MATRIXX Software, a developer of online charging and subscriber policy management solutions, entered into a new partnership and announced the release of a cloud-deployed real-time rating and billing solution for Communications Service Providers (CSPs) and their enterprise customers. View all Communities

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